How to file a complaint

A complaint is any expression of dissatisfaction with a product, service, policy, or employee related to the Chapter Account or Chapter Cards. We want to hear about it, and you don’t need to use the word “complaint” for us to treat it as one.

How to file a complaint

Email support@greekcore.com with a subject line that starts with “Complaint”. Include:

• your chapter’s name
• the email on your GreekCore account
• what happened
• the dates and amounts involved
• the outcome you want

Never send full card or account numbers.

However it reaches us

We treat a complaint the same way however it reaches us — by email, in the app, on social media, or through a GreekCore team member.

What happens next

• We acknowledge every complaint within 5 business days.
• We aim to resolve it within 15 business days of receiving it.
• If it will take longer, we tell you why and when to expect a resolution.

Card disputes

To dispute a Chapter Card transaction that’s wrong, unauthorized, or one you don’t recognize, follow the steps under Dispute a card transaction. For anything else, visit Support.